FirstRand Cookie Notice

1. Introduction

This Cookie Notice applies to the South African subsidiaries (as defined in the Companies Act, 2018) of FirstRand Group Limited.  Please refer to FirstRand’s Privacy Policy for details of these entities that form part of the FirstRand Group, and the manner in which they use personal information. The Firstrand Privacy Policy is available on our website: or contact us to request a copy.

2. What is a cookie?

A cookie is a small text file stored on a device (like a computer or mobile phone) by the website accessed by the device.  It helps the website to remember information about the device and how the user of the device used the website. We do not necessarily know who the user of the device is but rather the behaviour performed from a device.  Multiple users of the same device would not necessarily be distinguishable from each other. However, cookies could be used to identify the device and if the device is linked to a specific user, the user would also be identifiable. For example, a trusted device registered to an App.

3. Types of cookies

There are two main types of cookies:

  • Session Cookies: Session cookies allow us to recognise the device within our websites as the user navigates from page to page. When you close your browser, these cookies are deleted.

  • Persistent Cookies: (also known as permanent cookies): These cookies record the user’s choices and preferences when the user visits a website. It is stored on your device until it expires, or you choose to delete it.

4. Third party cookies

Third party cookies do not originate from the website operator (in this case, an entity within the FirstRand Group) but rather from a third party.  A good example of this is browser cookies. They are often used to provide statistical data such as the number of visitors to a site, thus enabling us to enhance our websites.

Our third-party service providers use cookies and those cookies may be stored on your computer when you visit our website.

5. Why do we use cookies?

We may use cookies due to (including but not limited to) the following reasons:

  • Fraud, financial crime and other crime prevention, detection and reporting;
  • Managing and improving security (for example to prevent fraudulent use of login details) for us and you;
  • Various analytical reasons like how users use our website so that we can make improvements;
  • Marketing and advertising, for example to decide which solutions (goods, products, services or rewards) you may be interested in and to customize marketing on various applications and websites; and
  • Recognition of users of our website or devices which return to our website. Personalisation of services
  • The uses of cookies allows us to customise and personalise the users and your experience of our website.

6. What happens if you disable cookie functionality?

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies may have a negative impact upon the usability of many websites, including our website. If you block cookies, you will not be able to use all the features on our website.

7. Further information about cookies?

  • Cookies only store information from your browser, they cannot access data on your device.
  • Because cookies are text files they cannot send viruses to the device.
  • If more than one user uses a device; the experience of our website would be customized based on the behaviour of all the users and not just you.
  • If you disable cookies it will not delete previous cookies collected, but it will stop new cookies being collected.

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